NEW YORK – Following weekend reports of a widespread Spectrum internet outage a refund for those affected has been offered and officials, including Congressman Anthony Brindisi, are demanding answers from the company.
According to a statement from Brindisi’s office, reports indicate the outage started on Saturday and lasted until the night. Representatives of the office said the outage impacted businesses, communities, and family homes; businesses reported losing access to credit card machines and internet outages wreaked havoc on the community. According to Spectrum, the outage was caused by “fiber optic damage.”
On Monday, Spectrum reported that it will provide a credit to affected customers who contact the company and request one. Customers can call the company’s customer service line at (855) 707-7328.
“Upstate New Yorkers are paying for services from Spectrum and the company is not delivering,” Brindisi said. “This outage hurt our small businesses and families across the district. I am calling on the PSC to investigate this outage because customers deserve answers.”