Chenango United Way rolls out 2-1-1 information and referral telephone service

NORWICH – The Chenango United Way, in collaboration with the United Way of Broome County, rolled out its new 2-1-1 information and referral telephone service in Chenango County on Monday, giving local residents a place to turn for the help they’re looking for.

By dialing 2-1-1, residents will be able to connect with trained specialists in the Susquehanna River Region Call Center who can assess the caller’s concerns and connect them with the agency appropriate to handle their needs. According to Chenango United Way Director Elizabeth Monaco, the service provides huge benefits for residents seeking help in the human service field who may not know where to start.

“We are excited to bring this service to Chenango County residents,” she said. “Our county is home to a number of established programs that assist people with everyday challenges. Through 2-1-1, we’re able to increase awareness and simplify the process by helping people navigate their options.”

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