Punching the Clock: Service with a smile ...

NORWICH – I’d be willing to bet a great many homes in the area have at least one appliance of some sort, be it a refrigerator, washer, dryer, television, stove or microwave. People have a use for appliances. They assist us with preparing our food – making sure it stays cool if need be, allow us to wash our clothes, and some provide us with a means for entertainment. This is why, for this week’s installment of “punching the clock,” I made my way to our locally owned and operated appliance store S & S TV and Appliances on 80 East Main St. in Norwich.

According to co-owner Joan Brauer, S & S stands for Sales and Service, which is something I observed right away, as I was greeted politely by several employees while perusing the showroom for a couple of minutes. While browsing I viewed some washers, dryers, cooktops, microwaves, a plethora of different variations of refrigerators and freezers, dishwashers, air conditioners and dehumidifiers.

After browsing for a short while I made my way to the service desk where I had offered to help out where needed – as I was pretty confident I wouldn’t do all that well in the sales department. First I had to figure out what the duties of the service department actually entailed, since I wasn’t all that sure.

Darren Hazen is the service manager at S & S and has been an employee for about two years now. He then explained to me the various duties his position requires. He looks over three service technicians who will do repairs to appliances when needed. The technicians are specially trained and two are dedicated to strictly handling repairs. A third technician, Hazen said, goes on the road three days a week and handles television repairs ,in-house, two days a week.

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