NORWICH – Frontier Communications will close the doors of its customer service center on East Park Place the first week in February.
The payment office staffs two full-time employees. They are the only Frontier employees who will be affected by the close, according to Frontier General Manager in Chenango Claudia Maroney.
The decision to close the customer service center, where walk-in customers go to pay their phone bills and make adjustments to their accounts in person, was carefully deliberated among company executives, taking into account the concerns and demands of Frontier customers, said Jim Currie, vice president of operations for Frontier’s northeast regions. Frontier will continue to maintain its administrative offices in the building upstairs and its technical service center downstairs. Customer notifications of the change will be sent out in the mail in a few days.