(Submitted Photo)

EDMESTON – NYCM Insurance announced last week they were ranked number one in Customer Satisfaction among auto insurers in New York, marking this as their second year in a row by J.D. Power & Associates.

The award was presented by J.D. Power’s 2019 Auto Insurance study author, Robert Lajdziak at the NYCM headquarters in Edmeston.

Representatives of NYCM said while most people associate the J.D. Power Award with vehicle manufacturing and performance, the J.D. Power U.S. Auto Insurance Study provides national and regional analyses of customers’ perceptions of their auto insurer’s ability to meet their expectations through the examination of five important factors: interaction, policy offerings, price, billing process and policy information, and claims.

According to NYCM Communication Specialist Emilee Janitz, this is an award that is received based entirely on customer input.

“While J.D. Power is the organization that physically gives the award, the customer’s feedback decides which insurer deserves recognition, and we’re really proud of that,” siad Janitz. “We’ve ranked number one for customer satisfaction in New York State, and number two nationally.”

She said the study is based on 42,759 auto insurance customers in total and uses an enhanced sample structure to provide benchmarks in 11 key regions – New York being one of the eleven.