NORWICH – This month, Hospice and Palliative Care of Chenango County was proud to receive a 2014 Hospice Honors award. The award recognizes Hospices that offer outstanding care for their patients, which is determined through ratings given by the caregiver.
“We are very proud,” said Patricia Outhouse, Executive Director. “There is no better indicator of services than patient and family satisfaction.”
Deyta, which established the award, basis it on the Family Evaluation of Hospice Care (FEHC), which involves 18 satisfaction indicator measures that rate hospices' performance. The survey included more than 1,700 hospice agencies that are a part of Deyta's FEHC database. The evaluation was held from October 2012 to September 2013.
“The set of questions included only indicator measures, omitting qualifying, leader and demographic questions,” states a Hospice Chenango press release. “Individual hospice performance scores were aggregated for the evaluation period and were compared on a question-by-question basis to a national average score calculated from Deyta's FEHC database.”